National Quality Development

George Allan & Chris Banner

Helping improve outcomes for services and people who use them

Scottish Drugs Forum’s National Quality Development team (NQD) has worked with Scotland’s statutory and voluntary sector drug and alcohol services since 2009 to help deliver better outcomes for individuals experiencing problems related to drugs or alcohol.

Now in its second phase of funding from the Big Lottery Fund and Scottish Government, the service provides support for quality improvement and development to Alcohol and Drug Partnerships (ADPs) and services in their localities, in accordance with their local priorities and national drivers.

The National Quality Development team’s approach is flexible, collaborative and responsive to local need. It ensures that the needs of people currently or potentially using services are at the forefront of service quality assessment and help inform service developments.

The role of NQD offers an objectivity and impartiality to system and service appraisal processes, which is highly valued by recipients of our support.

We provide support throughout development and improvement processes, including planning, implementation and follow-up.

At a strategic level, NQD can assist with:

  • Developing Recovery Orientated Systems of Care (ROSC)
  • Developing a strategic approach to Service User Involvement activity to inform the performance and development of systems
  • and services
  • Assessing performance against the Quality Principles
  • Supporting the development of effective partnership working
  • Evaluating ADP-wide activities to improve the local knowledge base and support improvement and development processes

At a service level, NQD can assist with:

  • Assessing service performance against agreed standards and anticipated outcomes
  • Providing reports on service performance with recommended strategies for change or improvement
  • Supporting services with annual development planning, evaluation frameworks and processes
  • Developing systems to support positive service user outcomes

NQD’s service is fully funded, which means there is no cost to Alcohol and Drug Partnerships or services.

For more information about NQD, or to arrange an informal discussion about how we may be able to help you, please get in touch.