National Quality Development

Helping improve outcomes for services and service users.

Scottish Drug Forum's National Quality Development service has worked with Scotland's statutory and voluntary sector's drug and alcohol services since 2010. Our aim is to help services get the most out of their resources, in order to help deliver better outcomes for service users. "Our approach is flexible, responsive to local needs, objective and impartial and is already fully funded - meaning no cost to ADPs or services."

Having received a further 5 years' funding in 2015 from the Big Lottery Fund and Scottish Government, our current focus is on provision of support to ADPs and services in their localities to help them meet relevant national and local outcomes and priorities.

We can assist with:

  • Developing Recovery Orientated Systems of Care
  • Developing systems for measuring service performance against the Quality Principles: Standard Expectations of Care and Support in Drug and Alcohol Services
  • Implementing systems to support and and evaluate service user outcomes
  • Service user-involvement activity to inform service and system development
  • Effective inter-agency working
  • Strategic and service-orientated workforce development in association with Scottish Drugs Forum's Workforce Development Programme

Advantages of our service

The National Quality Development team have vast experience of strategic and service-level quality improvement and User-Involvement work, with a range of addiction based services across Scotland. Our approach is flexible, responsive to local needs, objective, impartial and is already fully funded - meaning no cost to ADPs or services.

Our Staff

Our team of professionals have extensive experience in addictions, social work, nursing, management of community and residential services at both local and national level, user-involvement and quality improvement.

We can provide:

  • Expertise in a range of areas, including service quality, user involvement, and outcomes development
  • Local needs assessment
  • Help to target specific priorities for improvement and development
  • Service surveys, including service users, staff and stakeholder consultations
  • Off-the-shelf survey tools or tailored to need, e.g questionnaires focus groups and consultations
  • Written reports on service performance with recommended strategies for change
  • Ongoing support to implement and assess change
  • Access to a range of high quality training and resources through Scottish Drugs Forum

We can work with whole-system approaches and individual services, according to need.

To find out more about how we gather information click here.

For more information about NQD, or to arrange an informal discussion about how we may be able to help you, please get in touch.